• NAIl LAB

Nail Lab Tomitre – Policies & Terms

Welcome to Nail Lab Tomitre. We value your privacy and are committed to protecting the personal information of all visitors who use our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

1.1. Information You Provide

We may collect information that you voluntarily provide through:

  • Contact forms
  • Appointment or order forms
  • Comment or inquiry fields

This information may include your name, phone number, order details, or any content you submit.

1.2. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site

This helps us improve website performance and user experience.

1.3. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Enhance browsing experience
  • Remember preferences
  • Analyze website performance

You can disable cookies in your browser settings at any time.

2. How We Use Your Information

We may use your information to:

  • Provide services such as appointment scheduling or order processing
  • Improve and personalize your website experience
  • Respond to inquiries
  • Analyze website traffic and performance
  • Maintain website security

We do not sell, rent, or trade your personal information.

3. Sharing of Information

We may share your information only with:

  • Trusted service providers who help operate our website (e.g., analytics or hosting services)
  • Legal authorities if required by law, court order, or to protect our rights

We do not share your information for marketing by third parties.

4. Data Storage & Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, or misuse. However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

5. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies separately.

6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Your Choices & Rights

You may:

  • Request that we delete your submitted information
  • Disable cookies in your browser
  • Choose not to submit personal data through forms

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

2. Terms & Conditions

2.1. General Use

By using this website, you confirm that:

  • You are at least 18 years old or have parental consent
  • You will use the website lawfully
  • You will not attempt to disrupt or misuse site features

2.2. Products and Services

Nail Lab Tomitre offers press-on nails, beauty accessories, and related products.
We reserve the right to:

  • Update or remove products
  • Change pricing
  • Limit quantities
  • Decline orders when necessary

2.3. Payment

All prices are displayed in the currency shown at checkout.
Customers are responsible for ensuring their payment information is correct and for any applicable taxes.

2.4. Intellectual Property

All images, text, product designs, and branding on this website belong to Nail Lab Tomitre and may not be copied or used without permission.

2.5. Liability

Nail Lab Tomitre is not responsible for:

  • Indirect or accidental damages from using the site
  • Delays or issues caused by shipping carriers
  • Misuse of products
    Your use of the website is at your own risk.

2.6. Updates to Terms

We may update these Terms & Conditions at any time. Continued use of the website means you accept the updated terms

3. Shipping

3.1 Order Processing

All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

3.2 Shipping Time

Estimated delivery time is 7–15 business days, depending on your location and local postal services. In some cases, delivery may arrive sooner.

3.3 Shipping Carriers

Orders are shipped using reliable international carriers and local postal services to provide safe and dependable delivery to your doorstep.

3.4 Tracking Information

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

3.5 Customs & Delays

Occasionally, delays may occur due to customs inspections, carrier issues, or high shipping demand. These delays are outside our control, but we will always assist you if any issues arise.

3.6 Incorrect Address

Please ensure all shipping information is accurate at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

3.7 Missing or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will be happy to assist you.order items require additional time due to their production method and preparation.

Some items may require additional shipping time. This is normal for certain products and does not affect quality.

4. Refund & Return Policy

4.1. Returns

Due to the hygienic nature of nail products, we only accept returns for unused items in original packaging.
Returns must be reported within 7 days of delivery and Customers may request a return within 14 days of receiving their order.

Custom-made items and special-order items are non-returnable unless damaged upon arrival or incorrect upon arrival.

4.2. Refunds

Refunds may be issued when:

  • You receive the wrong item
  • An item arrives damaged

Refunds are processed to the original payment method.
Shipping fees are non-refundable unless the issue was our mistake.

4.3. Exchanges

Exchanges may be available for unused items in original condition.
Custom-made items cannot be exchanged unless there was an error on our end.

4.4. Order Issues

If your order arrives damaged or incorrect, please provide:

  • Your order number
  • Clear photos of the issue
  • A brief description

We will resolve the issue as quickly as possible.

Thank You for Choosing Nail Lab Tomitre

Your satisfaction is important to us. By shopping with us, you agree to the above policies and terms created to ensure clear communication and a smooth experience.